Community Interpreters Assisting Individuals and Businesses through Cross-Cultural Communication

The Multicultural Association (MCA) offers certified interpretation services to the Wood Buffalo region. We can provide consecutive interpretation face-to-face or over-the-phone to meet your needs.

MCA also trains local residents to become certified interpreters so that you don’t have to bring interpreters from out of town. This minimizes travel expenses and helps your company save money, meanwhile supporting the local labour-force.

24-Hour Availability*
There are many situations in which language barriers can create miscommunication. Our interpreters ensure clear communication between all parties. Our language specialists provide spoken communication facilitation between languages around the clock — every day, all year.
*All bookings must be requested during office hours.

Cultural Interpretation
Sometimes, the cultural issues surrounding communication styles can impede mutual understanding. This can lead to a serious breakdown in the interpretation process. To prevent or resolve this sort of miscommunication, our interpreters not only provide linguistically accurate interpretation. When needed or requested, our interpreters can also explain the cultural nuances that underlie communications. They are cultural brokers!

Certified Interpreters
When you work with a certified interpreter, you can be assured of the following:

• Accuracy: Your interpreter will not add or omit information or offer opinions or advice
• Clarity: your interpreter will express messages clearly and concisely in both languages
• Confidentiality: Your interpreter will not discuss the persons or content of the interpretation outside of the meeting
• Impartiality: Your interpreter will remain impartial and objective at all times
• Professionalism: Your interpreter will conduct him/herself in a respectful, courteous and professional manner
• Cultural Interpretation: Your interpreter will, where requested or necessary, clarify misunderstandings pertaining to cultural issues.

We do our best to provide the highest quality interpretation services in the Regional Municipality of Wood Buffalo with competitive and affordable rates.